This is provided through our Self help portal of training videos on our Youtube Channel

This is provided by local Organisational and Departmental Administrators. This maybe provided by a deploying organisations IT support desk function. This includes simple requests such as Lost password, KPI/Log set up, resource document management, basic troubleshooting.

Here we provide in depth troubleshooting, technical analyses and backend support. This includes incident management responses and will deal with any issues that can’t be dealt with by local L2 responses. Contact will be via email to enquiries@cembooks.com or through the contact form on www.cembooks.com with a minimum response time of 48 hours.

L4 is our in depth technical support and emergency escalation of system failure. This should be for any issues that cannot be resolved at L3 and will be escalated to our technical support team via the CEMBooks team. Phone number contact is provided for immediate response to system failure if required.

We recommend use of local IT support desk functions to help support L1 and 2 support and training can be provided. A contact for the IT Helpdesk should be provided by the deploying organisation at the “Develop” Stage of implementation.